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Del Mesa Carmel

Carmel, CA 93923

General Manager

$150,000-170,000 per year

Full-time

In Office

Company Description

Del Mesa Carmel is a 55-and-over community with 289 low-rise units, 30+ employees and a $7M+ annual budget. We are a high-end community with extensive member amenities that include utilities, gated security, lush landscaping, an on-site restaurant, pool/hot tub, fitness center, hiking trails, lawn bowling green, six guest cottages, community garden and various clubs and activities.

We are a unique community where the architectural home design marries beauty and aesthetics. We are situated on a mesa surrounded by picturesque landscaping with shopping, markets, health care and upscale entertainment in close proximity. Community members are diverse, foster inclusion and value staff members as collaborative partners working toward a sustainable future.

Our mission is to engage an innovative General Manager who will lead the organization to a higher level of efficiency and sustainability while maintaining the “premier HOA status” we now enjoy.

Summary/Objective

The General Manager is responsible for managing and serving the vibrant Community Association, collaboratively building on the premier HOA status we now enjoy. The position reports directly to the Board President and interacts on a regular basis with all members of the Board.

Our ideal candidate will realize the hidden potential within the Del Mesa organization. Through innovative and creative leadership, the General Manager will build a collaborative community partnership that will raise the bar and reimagine what a “premier community” can be.

Essential Functions: (to include supervisory responsibilities - if applicable)

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

    1. Operations Administration

    Directs/oversees buildings and maintenance; landscaping and tree/forest management; front gate security; finance and accounting; human resources; front desk; mail and housekeeping.

    2. Directs/oversees maintenance, repair, and replacement of buildings, vehicles, pool and fitness center, art center, guest units and guard house. Also, maintenance of residential units as defined in the Governing documents (roofs, decks, etc.)

    3. Landscape and Garden Maintenance

    Directs/oversees the installation, upkeep, and replacement of landscaping pursuant to the approved landscape design plan. Oversees maintenance and repair of the swimming pool and spa, lawn bowling green, garden plots, dog park and the arts and crafts building. Works closely with outside Landscape Architects in the design and installation of approved landscape plans.

    4. Contract Management

    Responsible for negotiating vendor contracts within the guidelines set in Governing Documents. Approval of contracts exceeding limits set in the Governing Documents is the responsibility of the Board of Directors.

    5. Strategic Plan Execution

    Responsible for managing short- and long-term objectives including 5-year Strategic Plan and longer-term plans. Coordinate operational plans among departments with identified deliverables and timelines.

    6. Supervision

    Establishes and directs an organization that includes those responsible for community maintenance, community landscaping and gardening, finance, human resources, and front office administration. Is directly and indirectly responsible for the performance of employees.

    7. Food and Beverage

    Interfaces with the third-party restauranteur on member satisfaction, restaurant operations, and special events involving catering.

    8. Accounting and Financial Management

    Ensures all funds are accounted for in accordance with GAAP and local, state, and federal guidelines. Oversees the management of the annual budget and Reserve Fund. Ensures appropriate cash levels to fund on-going operations.

    9. Board of Directors

    Works closely with the Board of Directors in implementing Board initiatives. Keeps the Board informed of the association climate and makes recommendations on operational improvements. Is a Consultant to the Board on all Association activities and decisions. Will receive annual reviews from the Board of Directors based on established goals and objectives.

    10. Manages day-to-day communication, via phone and or email, to/from residents with requests and complaints.

Competencies

1. Must work collaboratively with all constituencies. Patience is a must along with great follow-up and communication skills. Is the ultimate team player and a “people” person. Knows when and how to say “no”. Recognizes when urgency is needed and has well-developed judgment. Has a can-do mentality and a keen sense of accomplishment.

2. Million-dollar budget experience is essential as is experience with Reserve Funding methodology.

3. Direct management of organizations with multiple employees is essential.

4. Will be a planner able to set measurable targets and timelines. Manages project specifications and outside influence. Has great instincts on future needs and has a well-developed ability to think long-term and strategically. Is a problem solver with the ability to think unconventionally.

5. On-site experience with HOAs, clubs or senior management experience is a plus.

6. Familiarity with 55+ communities whose members, for the most part, are affluent, older, and demanding is a plus.

7. Awareness of Davis-Stirling and non-profit Homeowners Associations is a plus.

If the challenge of managing and serving the vibrant Del Mesa Carmel Community Association excites you, please apply.

Working Environment

N/A

Physical Requirements

N/A

Travel Required

N/A

Required Education & Experience

Must have relevant management experience that includes finance/budgets, leading and supervising people, and business operations.
Bachelor’s degree.
Demonstrated collaboration with multiple constituencies.
Finance and Business acumen is essential.
Previous onsite HOA or hospitality experience preferred.

Affirmative Action/EEO Statement

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties

N/A

Expected Hours

N/A

Interested in this position? Send an email with your resume and/or cover letter to: 

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